shipping and delivery

Carriers and transit times

We ship worldwide using either UPS or TNT.  It is also possible to use a different carrier or arrange a pickup yourself using your own carrier.

We strive to ship within 1 to 3 working days of receiving your payment. An indication of transit times is as follows:

When you’re in a hurry or if you want to use a different carrier, please contact us so we can help arrange the best service.

Backorders will take approximately 2-3 week.

Shipping costs

Shipping costs are automatically calculated based on your location and the size of your order.  View the shipping costs at the checkout in the webshop when placing an order.

Shipping terms

We ship our goods under the incoterms EXW (Ex Works). See below an explanation of EXW.

The seller makes the goods available at their premises, or at another named place. This term places the maximum obligation on the buyer and minimum obligations on the seller. The Ex Works term is often used while making an initial quotation for the sale of goods without any costs included.

EXW means that a buyer incurs the risks for bringing the goods to their final destination. Either the seller does not load the goods on collecting vehicles and does not clear them for export, or if the seller does load the goods, he does so at buyer’s risk and cost. If the parties agree that the seller should be responsible for the loading of the goods on departure and to bear the risk and all costs of such loading, this must be made clear by adding explicit wording to this effect in the contract of sale.

There is no obligation for the seller to make a contract of carriage, but there is also no obligation for the buyer to arrange one either – the buyer may sell the goods on to their own customer for collection from the original seller’s warehouse. However, in common practice the buyer arranges the collection of the freight from the designated location, and is responsible for clearing the goods through Customs. The buyer is also responsible for completing all the export documentation, although the seller does have an obligation to obtain information and documents at the buyer’s request and cost.

Returns

If you ware not happy with your purchase, or you are encountering problems; please contact us so we can find a fitting solution.

Repairs

If a product is defective within the warranty period due to a manufacturing fault we will repair or replace the product. The product has to be first sent to us to diagnose the cause. If we can repair the product we will do so, and send it back to the client as soon as possible. If the product is not repairable we will send a replacement product asap. The shipping costs from the client to us will be borne by the client and the shipping costs from Crealev to the client will be borne by Crealev. If the defect is not within the warranty period and/or it is not due to a manufacturing fault all costs will be charged to the client.