Shipping & Delivery

Shipping & Delivery Policy

Prices mentioned on our site and web shop are ex-works. Meaning they are without VAT and without Shipping unless specifically stated otherwise. Clients are welcome to utilize their own shipping methods and channels. If preferred, Crealev can handle shipping for orders as well

For International buyers, orders are shipped and delivered UPS and DHL or International speed post. Orders for Dutch clients are shipped through registered domestic courier companies and /or speed post only. It’s also possible to pick up your order on location.

When in stock orders are shipped within 3 working days. Custom and order not in stock are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation. Crealev is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3/15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). Crealev is in no way responsible for any damage to the order while in transit to the buyer.

How the delivery charge is calculated for multiple units and some products

The shipping charge is based on the weight and dimension of the product. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee.  Because the dimensions, weights and destinations vary greatly, you’re encouraged to contact us at Crealev@crealev.com for a personal quote.

 

Silhouette floating lamp shipment

Crealev silhouette lamp shipment ready to go